Notes
When stakes are high, opinions vary, and emotions start to run strong, that is when casual conversations transform into crucial ones. Ironically, the more crucial the conversation, the less likely we are to handle it well. The consequences of either avoiding it or fouling up crucial conversations can be severe. This book will help readers learn how to step up to crucial conversations - and handle them well - with one set of high-leverage skills that can influence virtually every domain of our lives.Contents
Contents : Foreword to the Second Edition; Foreword to the First Edition; Preface; Acknowledgements; Chapter 1 : What’s a Crucial Conversation? - And who cares?; Chapter 2 : Mastering Crucial Conversations - The Power of Dialogue; Chapter 3 : Start with Heart - How to stay focused on what you really want; Chapter 4 : Learn to Look - How to notice when safety is at risk; Chapter 5 : Make it safe - How to make it safe to talk about almost anything; Chapter 6 : Master my Stories - How to stay in Dialogue When you’re angry, scared, or Hurt; Chapter 7 : STATE my Path - how to speak persuasively, not abrasively; Chapter 8 : Explore Others’ Paths - how to listen when others blow up or clam up; Chapter 9 : Move to Action - How to turn crucial conversations into Action and results; Chapter 10 : Yeah, But - Advice for Tough Cases; Chapter 11 : Putting it all Together - Tools for Preparing and Learning; Afterword - What I’ve Learned About Crucial Conversations in the Past Ten Years; endnotes; indexAdditional Info
Dewey 158.2
